Legal

Terms & Conditions

Last updated: [effective date]

These Terms & Conditions ("Terms") are an agreement between you and Kindling Letters ("Kindling", "we", "us"), operated by [legal business name / sole proprietor — Toby Williams]. By placing an order or using kindlingletters.com, you agree to these Terms. If you don't agree, please don't use the service.

The service

Kindling is a gift subscription delivered by mail. Each month for six months we mail a physical letter that includes a chapter of an original story chosen for the recipient, along with a short personal note you write and a photo you upload. Letters are prepared and mailed by hand. The full story runs across twelve chapters over the six-month term.

Eligibility

You must be at least 18 years old to order. By ordering, you confirm the information you give us is accurate and that you're authorised to use the payment method you provide.

Orders, pricing, and payment

• The current price for a Kindling six-month gift is $90 [confirm amount and currency — USD], charged once, upfront, at checkout.
• Payments are processed by Stripe. We don't see or store your full card details.
• Prices may change for future orders; the price shown at checkout is the price you pay for that order.
• You're responsible for any taxes that apply to your purchase where required.

Delivery

• We mail to the recipient address you provide. Please make sure it's complete and correct — we're not responsible for letters that don't arrive because of an incomplete or incorrect address.
• We aim to mail each chapter on a regular monthly schedule, but exact arrival dates depend on the postal service and are outside our control. We're not responsible for delays, loss, or damage in transit once a letter has been handed to the carrier.
• Need to change the recipient's address? Contact us before the next print date and we'll update it.
• We currently mail to [list of countries you ship to, e.g. United States only].

Cancellation and refunds

• You can cancel and receive a full refund any time before the first letter is mailed.
• Because the story is a continuous arc across all twelve chapters, the gift is not refundable once the first letter has been mailed.
• If we have to discontinue your subscription before the term ends for a reason that isn't your fault, we'll refund the portion covering letters not yet mailed.
• To cancel or request a refund, email hello@kindlingletters.com.

The notes and photos you provide

• You confirm that you own, or have permission to use and share, every note and photo you submit, and that sharing it with us and having us print and mail it doesn't break the law or anyone else's rights.
• You give Kindling a limited, non-exclusive licence to reproduce and print your note and photo solely so we can include them in the letter and provide the service. We don't use them for anything else.
• Don't submit content that is unlawful, hateful, harassing, sexually explicit, infringing, or that includes another person's private information without their consent.
• We may decline to print anything that breaches these Terms or that we reasonably consider inappropriate, and we'll contact you if that happens.

The recipient

By placing an order, you confirm the recipient — or, if the recipient is a minor, their parent or guardian — is willing to receive mail from Kindling. If a recipient asks us to stop, we will, and we'll let you know.

Our content and intellectual property

The Kindling stories, chapters, artwork, website text, and design are owned by Kindling or its licensors and are provided for the recipient's personal enjoyment only. You may not copy, resell, redistribute, or create derivative works from them without our written permission.

Acceptable use of the website

Please don't attempt to disrupt or gain unauthorised access to the site or its systems, scrape it at scale, or use it for anything unlawful.

Service availability and changes

We may update, add, pause, or discontinue parts of the service. If we discontinue a paid subscription before its term ends, we'll provide a pro-rata refund for letters not yet mailed.

Disclaimers

Kindling is provided "as is" and "as available". To the fullest extent permitted by law, we don't make warranties that the service will be uninterrupted or error-free, or that letters will arrive by any particular date.

Limitation of liability

To the fullest extent permitted by law, Kindling's total liability arising out of or relating to the service or these Terms is limited to the amount you paid for the affected subscription, and we are not liable for indirect, incidental, special, or consequential losses. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnity

You agree to cover Kindling against claims, losses, and costs arising from content you submit or from your breach of these Terms.

Governing law

These Terms are governed by the laws of [governing-law jurisdiction — e.g. State of X, USA], and any disputes will be handled in the courts of [venue], except where applicable law gives you the right to bring a claim elsewhere.

Changes to these Terms

If we make material changes, we'll update the date at the top of this page and, where appropriate, notify you by email. Changes don't affect orders already placed.

Contact us

Questions about these Terms? Email hello@kindlingletters.com. [Confirm this is the correct contact address; add a postal address if required.]